Shipping & Delivery Information

At House of Nuvane, we carefully source products internationally and bring them to customers across Pakistan.

Because our collections are sourced from international suppliers and fulfillment partners, delivery times can vary depending on the product, availability, shipping route, and destination within Pakistan. We always aim to make the process as smooth, transparent, and reliable as possible.

Order Processing

Once your order is placed, it is submitted for processing and preparation.

Most orders are processed within 1–3 business days. During product launches, promotional periods, public holidays, or periods of high demand, processing may take longer.

Orders are generally processed Monday through Friday, excluding public holidays.

For Cash on Delivery orders, additional confirmation may occasionally be required before an order is dispatched.

Once an order has entered the fulfillment or shipping stage, cancellations or changes to the order may no longer be possible.

Delivery Across Pakistan

We deliver to customers across Pakistan, including major cities and many other serviceable areas.

Estimated delivery after dispatch is generally:

Destination	Estimated Delivery
Major Cities	7–14 Business Days
Other Cities & Areas	8–18 Business Days
Remote / Extended Areas	10–21 Business Days

These are estimated delivery times and are not guaranteed.

Because our products are shipped internationally before reaching Pakistan, delivery may take longer than a conventional locally stocked product.

Your actual delivery time can vary depending on international transit, customs processing, local courier operations, weather, holidays, and other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, House of Nuvane may offer free or promotional shipping on selected products, collections, or orders.

Any applicable shipping charges will be communicated clearly before your order is finalized.

Tracking Your Order

Once your order has been dispatched, tracking information may be provided where available.

Please allow 24–72 hours for tracking information to become active or for the first tracking update to appear.

Because orders may pass through multiple logistics networks before reaching Pakistan, tracking updates may not always appear continuously during international transit.

If you have concerns about your shipment or believe an expected update is taking unusually long, our support team will be happy to assist.

Internationally Sourced Products

One of the things that makes House of Nuvane different is our commitment to bringing internationally sourced products and distinctive collections to Pakistan.

Some products may therefore travel through international fulfillment and logistics networks before reaching you.

This means:

Your order may take longer to arrive than products stocked locally in Pakistan.

We believe the wait is worthwhile for products and collections that are carefully selected and not commonly available through the usual Pakistani marketplace.

Multiple Shipments

If your order contains multiple products, they may occasionally be shipped separately.

This can happen when:

• Products come from different international fulfillment locations.

• Items have different processing times.

• Products become available for dispatch at different times.

• Separate shipping arrangements are required for particular products.

If your order is divided into multiple shipments, you may receive separate tracking information where available.

Please don't be concerned if one item arrives before another from the same order.

Pre-Order Products

Products marked Pre-Order are not immediately available for dispatch.

The estimated availability or dispatch timeframe will be stated on the relevant product page whenever possible.

If your order contains both pre-order and in-stock products, we may ship them separately or hold the order depending on the circumstances and fulfillment arrangements.

Customs & Import Processing

As our products are sourced internationally, shipments may be subject to customs and import procedures before entering Pakistan.

Customs clearance, inspections, transportation requirements, and other import-related procedures may occasionally affect delivery times.

Any delays caused by customs authorities or other government procedures are outside the direct control of House of Nuvane.

Delivery Delays

While we work with our fulfillment and logistics partners to provide a reliable delivery experience, delays can occasionally occur.

Possible causes include:

• International shipping delays

• Customs inspections or clearance

• Courier delays

• Weather conditions

• Public holidays

• Transportation disruptions

• High shipping volumes

• Remote-area delivery limitations

• Unforeseen logistical circumstances

If a shipment is delayed, we appreciate your patience while the relevant logistics partners work to complete delivery.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

• Full name

• Phone number

• House / building number

• Street address

• Area

• City

• Any relevant delivery instructions

House of Nuvane cannot be held responsible for delays, failed deliveries, returns, or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible. We will do our best to assist, although changes may not be possible once an order has entered fulfillment.

Failed or Missed Deliveries

If a courier is unable to complete delivery because the customer is unavailable, unreachable, or the provided address cannot be verified, additional delivery attempts may be made depending on the courier's procedures.

In certain circumstances, an order may eventually be returned to the relevant fulfillment facility.

If a shipment is returned because of an incorrect address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply if the order is to be re-dispatched.

Lost or Damaged Shipments

If your tracking information indicates that your package may have been lost or your order arrives damaged, please contact our customer support team as soon as possible.

We will review the circumstances and, where applicable, coordinate with the relevant fulfillment or delivery partner to investigate the shipment.

For damaged packages, customers may be asked to provide photographs or other relevant information to help us assess the issue.

Delivery Times Are Estimates

All delivery timeframes stated on our website are estimates only.

They are provided to help customers understand the expected delivery window and should not be interpreted as a guaranteed delivery date.

By placing an order with House of Nuvane, customers acknowledge that internationally sourced products may require additional transit and processing time.

We will always make reasonable efforts to ensure your order reaches you as efficiently as possible.

Need Help With Your Order?

If you have questions regarding your order, shipping status, delivery timeframe, or any other shipping-related matter, our customer support team is here to help.

Please contact us through the support channels provided on our website and include your order number whenever possible so that we can assist you more efficiently.

House of Nuvane

Curated Internationally. Chosen for Pakistan.